+ I Love Feedback

Learn a simple, easy to use, five-step process which will:

• Set the right attitude for feedback

• Deliver it well

• Identify solutions for improvement and sustainability

• Increase your confidence

• Feedback definition: Information that is shared with another person to improve or sustain desired results or relationships.

Five Steps:

• Find your Zone. First, it is all about you until you are ready.

• Get Smart. Get Smart helps you with perspective.

• Create the Message. Create the Message. The words you use can make a difference so selecting the appropriate words is critical.

• Deliver the Feedback. Deliver the Feedback teaches three skills to use to reduce defensiveness and open receptiveness of the other person.

• Encourage, Energize, and End Well. True and effective feedback is not a “hit and run” activity.

The 5 Best Practice Steps are just that, Practice steps. The more you use them and apply them the easier feedback gets!

The iLoveFeedback© course ends with a 21-day challenge, on how to use feedback every day.

+ Customer Service Training

Want to improve your internal and external customer service? Want to create a culture of exceptional service? Could your teams be energized with a dose of practical and relevant skills and tools to help them serve customers well? As people gain greater access to information and skills that facilitate true partnership with customers, your organization becomes more effective and a more enjoyable place to work.

Topics covered:

• Creating a Healthy Partnership: Understanding that customer service is a two-way street.

• Clarifying Our Customer Vision: What is our customer service mission?

• Examining Best Practices: How to expand our customer service vision.

• Gathering Data: How to learn what our customers really want.

• Managing Expectations: How to jointly create clear and reasonable expectations.

• Identifying and Removing Barriers: How to get to the root of our customer service problems.

• Solving Problems Proactively: How to find a solution to the toughest of problems.

• Improving Communications: How to explain complex procedures, clarify complicated processes and give clear directions.

• Sharpening Our Listening Skills: How to understand our customers' point of view.

• Establishing Common Courtesy: How to create a user-friendly environment.

• Handling Emotionally Charged Situations: How to maintain respect even when a customer gets angry.

+ Everything DiSC Workplace

This classroom (traditional or virtual) training uses a research validated learning model and combines engaging facilitation with powerful follow-up tools to create a personalized experience for every participant. Everything DiSC Workplace can be used with people at any level in an organization, ultimately improving the quality of the workplace.

Topics covered:

• Discovering Your DiSC® Style

• Understanding Other Styles

• Building More Effective Relationships

• Optional People-Reading and Comparison Report activities

+ Effective Communications using Everything DiSC Workplace®

This course about understanding your own DiSC style and how you communicate with others in ways that resonates with the other person.

Topics covered:

• Discovering Your DiSC® Style

• Understanding Other Styles

• Building More Effective Relationships

• Optional People-Reading and Comparison Report activities

• Listening Skills

• Understanding the communication skills needed to be effective in the workplace.

+ Everything DiSC Agile EQ

Everything DiSC® Agile EQ™ is a classroom (traditional or virtual) training and personalized learning experience that teaches participants to read the emotional and interpersonal needs of a situation and respond accordingly. By combining the personalized insights of DiSC® with active emotional intelligence development, participants discover an agile approach to workplace interactions and learn to navigate outside their comfort zone, empowering them to meet the demands of any situation. In this half-day training, participants will discover their EQ strengths, recognize their EQ potential, and commit to customized strategies for building agility. The result is an emotionally intelligent workforce that can support your thriving agile culture.

Topics covered:

• Discovering your DiSC Style Understanding your EQ strengths

• Recognizing your EQ potential

• Committing to customized strategies for building agility

+ Everything DiSC Work of Leaders

Everything DiSC Work of Leaders® is a classroom (traditional or virtual) training and personalized learning experience that connects unique leadership styles to real-world demands. This application brings together best practices from 300 experts in over 150 organizations, the important work of prominent scholars, and over four years of additional research and development to provide participants with an actionable path toward more effective leadership. With one unified model of leadership—Vision, Alignment, and Execution—it helps leaders understand their own leadership styles and how their tendencies influence their effectiveness in specific leadership situations.

Everything DiSC Work of Leaders focuses on:

• Craft a Vision through exploration, boldness, and testing assumptions

• Build Alignment through clarity, dialog, and inspiration

• Champion Execution through momentum, structure, and feedback

• A simple, compelling model of leadership

• Personalized insights to leverage strengths and overcome challenges

• A clear path for improvement

+ Everything DiSC Productive Conflict

Workplace conflict is inevitable. Everything DiSC® Productive Conflict helps learners improve self-awareness around conflict behaviors. Rather than focus on a step-bystep process for conflict resolution, Everything DiSC Productive Conflict helps learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships. By increasing self-awareness around conflict behaviors, Everything DiSC Productive Conflict helps learners effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.

Topics covered:

• Explore the destructive and productive conflict behaviors of each DiSC® style

• Understand how to manage their response to conflict situations

• Discover communication strategies when engaging in productive conflict with colleagues